Return & Refund Policy

We want every Hair Beasts customer to receive the correct product in good condition. If your order arrives damaged, incomplete, leaked, or incorrect, please contact us within 7 days of delivery so our team can review the issue.

To help us resolve your request quickly, please share your order number, clear photos or video of the product and packaging, and the phone number used for the order.

A return or replacement may be considered if the product is damaged during delivery, the wrong item was sent, the package is incomplete, or there is a verified quality concern.

For hygiene and safety reasons, opened, used, altered, or intentionally damaged products may not be eligible for return unless the issue is verified as a genuine product or delivery problem.

Returns may be declined if the request is made after the review period, the item has been heavily used, the product was stored incorrectly after delivery, the issue is caused by personal preference, or the order details cannot be verified.

Hair care results can vary from person to person based on hair type, routine, environment, and consistency of use. A difference in personal results is not automatically treated as a product defect.

If a refund is approved, it will be processed after our team verifies the case and, where required, receives the returned item. Refunds may be issued through the original payment channel or another reasonable method agreed with the customer.

Bank, wallet, or payment-provider processing times can vary. Shipping charges may be non-refundable unless the issue was caused by Hair Beasts or our fulfillment process.

You may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may not be possible and the standard return review process will apply.

For cancellation or refund help, email support@hairbeasts.com with your order number as soon as possible.